Burnham Health Centre

Burnham Health Centre 2021-02-18 Person 4 5 0

Front of house can be a slight obstruction to getting either an appointment or telephone advice

Your front of house team are generally ok but not all !

Burnham Health Centre 2021-02-12 Person 2 5 0

The doctors are great if you can speak to them. The receptionist are constantly rude and very unapproachable and always seems like an effort to do there job. They give out wrong information about when certain GP will be available and always say to phone back tomorrow.

Employee receptionist staff whom actually care about the patients. Train staff to have a more approachable manner and have all staff communicate so your not told one thing and then another by different staff.

Burnham Health Centre 2021-02-05 Person 4 5 0

Drs are always kind and have time for patients, only issue is actually getting through or booking an appointment.

I have been with this surgery for many years and all the drs seen by myself and my family have always provided excellent care. My only concern is I recently used their repeat prescription box (located externally) as I opened it all other patients repeat prescription are visible and could be taken! They have personal details name, address, nhs number and what medication is being requested. If it was more like a small post box that once you put it in, it’s not accessible to others it would be secure

Burnham Health Centre 2021-01-25 Person 2 5 0

Telephone appts wait time is at least 30 minutes and not enough is made of emails or web appointments.

Telephone appts wait time is at least 30 minutes and not enough is made of emails or web appointments.

Burnham Health Centre 2021-01-06 Person 1 5 0

My mother who is in her 80s came to the surgery to have her blood tested which turned out to be someone from the Lloyds chemist doing the test. Why this is I don’t know , she did ask the girl like most people of her age would do about the COVID vaccine. The girls awnser was you will have to wait like everybody else to find out in her rude and unessarry manner. The only reason she was asking was her cousin who is in his 70s is getting his at Langley health centre this week. She did ask reception but just same response. Langley health centre must have done some already if they are doing the 70s so I can understand her asking the question. Burnham health centre do seem to be behind other health centres in a lot of ways.

Try to be a bit more understanding to people especially older people and not be rude and dismissive.